Returns Policy

Should you change your mind I will happily provide you with an exchange or store credit subject to the following conditions;

  • The goods are returned within 30 days of delivery.
  • The goods are in the original condition as purchased.

The above does not apply to sale clothing and shoes, which are not returnable.

If you have ordered the wrong size, colour or have changed your mind you will be responsible for shipping costs to return the item to Rainbow Tree. Once I have received the returned item you will be issued with a credit note for the value of the item. You are responsible for the postage charge when redeeming your credit note.

If you receive an item which is faulty or broken I will arrange a replacement and pay the postage costs.

Please contact Rachel at prior to returning any items to Rainbow Tree.